This policy sets out the identity verification requirements that apply to accounts and transactions at St. Eugene Golf Resort & Casino. Verification is a mandatory compliance obligation under Canadian federal and provincial regulations, including the framework administered by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). All persons who hold an account or conduct regulated transactions at this property are subject to these requirements.
1. Purpose and Legal Basis
Identity verification at St. Eugene Golf Resort & Casino serves two primary functions: confirming that each individual is who they claim to be, and ensuring that all transactions meet the standards required under Canadian anti-money laundering (AML) and responsible gaming legislation.
Verification obligations are grounded in FINTRAC guidance applicable to casino operators, provincial gaming authority requirements, and applicable age-eligibility rules. Compliance with these obligations is not discretionary. Failure to complete verification will result in restricted access to account functions, including an inability to process withdrawals or continue regulated transactions.
2. When Verification Is Required
Verification may be triggered at account registration, before a withdrawal is processed, or when a transaction meets a regulatory reporting threshold. Specific circumstances that require identity verification include:
- Large cash transactions at or above applicable FINTRAC thresholds
- Large virtual currency transactions
- Suspicious transactions, regardless of amount
- Casino disbursements
- Extensions of credit of CAD 3,000 or more
- Receipt of funds of CAD 3,000 or more
- Foreign currency exchange transactions of CAD 3,000 or more
In addition, age verification is required at the point of entry and at cash-out for on-site activity. Online account holders are subject to identity and age verification at registration and before withdrawals are released.
3. Information and Documents Required
3.1 Personal Information
At a minimum, the following personal data must be provided and must match the documents submitted:
- Full legal name
- Date of birth
- Current residential address
- Valid contact details
3.2 Proof of Identity
One government-issued photo identification document is required. Accepted documents include:
- Canadian passport
- Provincial driver’s licence
- Permanent Resident Card (with photo)
- Canadian Citizenship Certificate (with photo)
- Provincial photo identification card
Documents must be current and not expired. Both sides of a driver’s licence or provincial ID card must be submitted where applicable. Passport submissions must include the biographical data page.
3.3 Proof of Address
A separate document confirming current residential address is required. This document must be dated within the last 90 days. Accepted formats include:
- Utility bill (electricity, gas, water, internet)
- Bank or financial institution statement
- Government-issued letter or notice addressed to the account holder
The name and address on the proof-of-address document must correspond exactly to the information provided at registration.
3.4 Proof of Payment Method
Where required by the compliance team, account holders may be asked to confirm ownership of the payment method used for deposits or withdrawals. This may include a screenshot of an Interac e-Transfer confirmation, a photo of a debit or credit card with the middle digits obscured, or documentation confirming bank account ownership.
4. Biometric and Liveness Verification
In certain cases, a selfie or liveness check may be required in addition to document submission. This step confirms that the person submitting the documents is physically present and is the rightful owner of the identification provided. Where a selfie is required, the image must be taken in adequate lighting, without sunglasses or face coverings, and must clearly show the account holder’s face alongside the submitted identity document.
5. Verification Methods and Processing Times
St. Eugene Golf Resort & Casino uses a combination of document review and, where applicable, automated verification tools, including optical character recognition (OCR) and database cross-referencing against trusted Canadian credit bureau data.
Processing times vary depending on the method applied:
- Document upload with manual review: typically completed within 24 to 72 hours of submission
- Automated document verification with biometric check: typically completed within minutes to 30 minutes
- Bank-based identity confirmation via Interac or equivalent: typically instant upon successful connection
Account holders will be notified once verification is complete or if additional information is required.
6. Grounds for Rejection or Re-Verification
A submitted document may be rejected if it is expired, illegible, or does not match the personal information on file. Common reasons for rejection include:
- Poor image quality or partial visibility of document details
- Name discrepancy between the document and the registered account
- Address on the proof-of-address document does not match account records
- Document is outside the accepted 90-day window for address confirmation
If a document is rejected, the account holder will be informed of the specific reason and given the opportunity to resubmit. The company reserves the right to request re-verification at any time if account activity triggers a compliance review or if previously submitted documents have expired.
7. Data Handling and Retention
All identity documents and personal data collected during the verification process are handled in accordance with applicable Canadian privacy legislation. Documents are stored securely and accessed only by authorised compliance personnel. Verification records are retained for the period required by FINTRAC and applicable provincial gaming regulations to support audit and reporting obligations.
Identity data collected for verification purposes is not used for marketing or profiling activities.
8. Age Eligibility
The minimum age for participation in gaming activity at St. Eugene Golf Resort & Casino is determined by applicable provincial law. Account holders and on-site visitors must meet the minimum age requirement in effect in the relevant jurisdiction. Age verification is conducted as part of the standard identity verification process and may be repeated at any point during a visit or account lifecycle.
Accounts where age eligibility cannot be confirmed will be suspended pending resolution.
9. Contact for Verification Queries
For questions about the status of verification, the documents required, or a rejection notice received, contact the compliance support team directly. Documents should not be resubmitted without first confirming the reason for rejection, as duplicate submissions may delay processing.
All verification-related enquiries should reference the account number and the specific document or step in question to allow the team to locate the file promptly.